SHIPPING
- PROCESSING TIME
- BlACK FRIDAY: Please allow up to 12 business days for your order to process. If your order is urgent please contact us at info@tea-you.com and we will do our best to accommodate you.
- Orders are processed within 1-5 business days. If you need your order processed urgently please contact us. Please read product descriptions carefully as some items are made to order at the moment and may have longer processing times.
SHIPPING TIME - Montreal: 1-2 business days with Canada Post with tracking.
- Canada: 1-5 business day Canada Post with tracking
- USA: 2-4 business days with FedEx Express or 5-8 business days Canada Post
- International: 3-6 business days with tracking.
- We are not responsible for lost packages due to incorrect address information.
- Please track your package to make sure that if it is left at your doorstep your are there to retrieve it as soon as possible.
CUSTOMS - Orders over 800$ going to USA may be subject to a customs fee.
- Orders going to certain areas of Europe will have custom fees.
- We do not cover customs clearance fees or duties your package may be subject to. Please inform yourself prior to purchasing.
- We are not responsible for packages being held at customs for whatever reason it may be.
REFUSED PACKAGES - If you refuse to pay customs clearance fee and return the package to us you will be charged the shipping fee regardless. You will also be charged the fee for the return shipping if the package is rejected. For international orders this can be up to 4 times the original shipping cost or more. If an order is rejected you will be refunded the cost of the item(s) minus the additional return shipping charge.
- ** Please note that the shipping paid at checkout already has a portion covered by us. If a package is rejected and sent back to us you will be charged the FULL shipping amount not just the portion shown at checkout.