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We offer refunds on full price items that are unworn and are sent back in their original plastic bags with all tags and hygienic liners intact. Items that are on sale or items purchased with a promo-code can be exchanged or returned for store credit except our imperfect fleece.
Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!
Terms & Conditions
- All shipments must be sent back within 7 days of receiving the order.
- We do not cover the cost of return shipping and original shipping paid cannot be refunded.
- Shipments sent from outside of Canada must be processed by the country's postal service only as “ Canadian goods returning back to Canada” to avoid customs/duties charges.
- All international parcels processed incorrectly with a customs/duties/ brokerage charge will be rejected and returned to the customer. In the case that the package is delivered with a brokerage fee, the fee will be taken out of your refunded amount.
-Shipments from the US MUST be sent back with the United States Postal Service (USPS) ONLY. Returns sent back with FedEx, UPS, DHL or any courier other than USPS will be rejected if there are customs/duties charges.
- If any of these instructions are unclear please reach out to us at firstname.lastname@example.org
- Once we receive your exchange it may take up to 3-5 business days to process and ship out. Once exchanges are shipped out a confirmation email will be sent to you.
- If you choose to refuse the package due to customs and duties you will be responsible for the fees we incur to have the package sent back to us. The shipping you paid to have the package sent to you initially + the shipping we get charged once you refuse the package will be deducted from your original order.
To return a purchase, your items must meet the following conditions:
- Be returned within 7 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way.
- Be returned with original tags, packaging and hygienic liner intact and unaltered with.
- Items purchased with promo-code or on sale can be exchanged or returned for store credit only.
- If you choose to return your purchase in full after having exchanged one or more items in your order, the exchange shipping fee in addition to the original shipping paid will be withheld from the refund.
- No price adjustments after your order is shipped out
For further inquiries please contact email@example.com